Frequently asked questions
Do you accept returns?
Due to health and safety reasons, we do not accept returns on tobacco products. If your order arrives damaged, please contact us right away and we’ll make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you ship nationwide?
Yes! We ship within the United States to customers who are 21 years of age or older. All deliveries require age verification upon receipt.
Can I customize cigars for an event?
Absolutely! We offer custom options for weddings, private events, and special gifts. Use our booking form or reach out via Instagram to share your vision with us.
How do I book a private event or cigar bar?
Head over to the Book an Experience section and fill out the form with your event details. We’ll get back to you within 24 hours to confirm availability.
What if I’m not 21?
Sorry, we cannot sell, ship, or display tobacco products to anyone under 21. This site and our services are strictly for adults only.
How do I know if my order went through?
You’ll receive an automatic confirmation email once your order is complete. If you don’t see it, check your spam folder or contact us directly.
💬 Still have questions?
Send us a message contact us here. We’re happy to help.